Privacy policy

We believe trust is just as important as the products we make. This policy explains what information we collect, how we use it, and how we protect it, so you can shop with us feeling completely at ease.

By using our website or purchasing our products, you agree to the practices described in this policy.

Last updated: August 2026

1. Information We Collect

To provide you with a smooth and personal shopping experience, we may collect the following information:

Information you give us directly, such as your name, email address, phone number, shipping address, and billing details when you place an order, create an account, or contact us.

Information collected automatically, such as your IP address, browser type, device information, and how you interact with our website. This helps us understand what you enjoy and how we can make your experience better.

Payment information, which is processed securely through trusted third party payment providers. We do not store your full card details on our own servers.

Reviews you choose to leave, such as your name, email address, and any feedback or photos you share about our products. We collect and manage reviews through Judge.me, a trusted third party review platform, so that we can display genuine customer experiences on our website.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate with you about your purchases, questions, or concerns
  • Send updates about new products, promotions, or offers, if you choose to receive them
  • Improve our website, products, and overall shopping experience
  • Prevent fraud and keep our store safe for everyone

We only use your information for purposes that genuinely serve you as a customer. We do not use your data in ways that would feel invasive or unexpected.

3. Cookies

Our website uses cookies to help it function properly and to make your browsing experience more comfortable. Cookies allow us to remember your preferences, understand how our site is used, and tailor content to your interests.

You are free to disable cookies through your browser settings at any time, though some parts of our website may not work as smoothly as a result.

4. Sharing Your Information

We do not sell your personal information, ever.

We may share your information with trusted third parties who help us run our business, such as:

  • Payment processors, to securely handle transactions
  • Shipping and delivery partners, to get your order to you
  • Manufacturing partners, such as Fist Industries, only where necessary for quality assurance or order fulfilment
  • Judge.me, our review platform, to collect and display product reviews
  • Service providers who support our website, marketing, or customer care

These partners are only given the information they need to perform their role, and they are expected to handle it with the same care we do.

We may also share information if required by law or to protect the safety and rights of our customers and business.

5. Data Security

We take the security of your information seriously. We use reasonable technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

While no online system can be guaranteed completely secure, we continuously work to keep your information as safe as possible.

6. Your Choices and Rights

You have the right to:

  • Ask us what personal information we hold about you
  • Request that we correct or update your information
  • Request that we delete your information, where applicable
  • Unsubscribe from marketing emails at any time, using the link provided in each email

If you would like to exercise any of these rights, simply reach out to us and we will be happy to assist.

7. Children's Privacy

Adora Beauty is intended for use by adults. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it promptly.

8. Third Party Links

Our website may occasionally contain links to other websites. We are not responsible for the privacy practices of these external sites, and we encourage you to review their policies before sharing any personal information.

9. Changes to This Policy

As Adora Beauty grows, including as we introduce new product categories such as haircare, this policy may be updated from time to time. Any changes will be posted here, and we encourage you to revisit this page occasionally to stay informed.

10. Get in Touch

If you have any questions about this Privacy Policy or how your information is handled, please reach out to us. We are always happy to talk and to make sure you feel confident and comfortable shopping with Adora Beauty.

Thank you for trusting us with your information, and for being part of the Adora Beauty community.