Terms of service

Welcome to Adora Beauty. We're so glad you're here. Before you explore our world of skincare, we invite you to take a moment to read through these terms. They're written not to overwhelm you, but to make sure your experience with us is transparent, safe, and pleasant from the very first click to the moment your order arrives at your door.

By browsing our website or purchasing our products, you agree to the terms outlined below. If anything feels unclear, our team is always just a message away.

Last updated: August 2026

1. About Adora Beauty

Adora Beauty is a personal care brand, created with one simple belief: that self-care should feel gentle, honest, and uncomplicated. We currently offer a curated range of five skincare products, each formulated with care and crafted to bring a little more calm into your daily routine.

As we grow, we look forward to expanding into haircare and beyond and when we do, you'll be the first to know.

2. Our Products & How They're Made

Every Adora Beauty product is made with intention. Our skincare range, including our snail mucin line, is manufactured in a facility that holds ISO certification and GMP (Good Manufacturing Practice) certification. This means our products are created in an environment that meets recognized international standards for quality, hygiene, and consistency.

All Adora Beauty products are lab tested before they reach you and are safe for regular use when used as directed.

3. A Gentle Note on Skin Safety

Even the gentlest formulas can react differently from one person to another, simply because every skin tells its own story. That's why, while our products are lab tested and made with care, we always recommend doing a small patch test before adding anything new to your routine.

To patch test, simply apply a small amount of the product to a discreet area of skin (such as your inner arm) and wait 24 hours to see how your skin responds.

If you experience any irritation, redness, or discomfort at any point, please stop using the product immediately. Should the irritation persist, we gently encourage you to consult a dermatologist or skincare specialist. Your skin's wellbeing will always matter more to us than a sale.

4. Orders & Purchases

By placing an order with us, you confirm that the information you provide (such as your name, shipping address, and contact details) is accurate and complete. This helps us take good care of your order from start to finish.

We reserve the right to decline or cancel an order in rare cases for instance, if a product is unexpectedly out of stock, if there's an error in pricing, or if we suspect suspicious activity. Should this happen, we'll always reach out to let you know and offer a full refund where applicable.

5. Pricing & Payment

All prices listed on our website are in the applicable local currency and are inclusive of any taxes unless stated otherwise. We do our best to keep our pricing accurate and up to date, though occasional errors may occur and if they do, we'll always correct them with transparency and let you know before proceeding.

Payments are processed securely, and your payment information is handled with the utmost care and confidentiality.

6. Shipping & Delivery

We aim to have your Adora Beauty products packed with care and on their way to you as soon as possible. Delivery timelines may vary slightly depending on your location. Should any delays arise, we'll do our best to keep you informed along the way.

7. Returns & Exchanges

Because skincare is a personal experience, we want you to feel confident in what you purchase. If you receive a damaged or incorrect item, please reach out to us within a reasonable time of delivery, and we'll happily make it right.

For hygiene and safety reasons, opened or used skincare products may not be eligible for return unless faulty. We appreciate your understanding, and our team is always happy to help guide you through the process.

8. Product Use & Disclaimer

While our products are lab tested, ISO and GMP certified in their manufacturing, and formulated to be gentle and effective, individual results and skin reactions can vary. Adora Beauty products are intended for external cosmetic use only and are not a substitute for medical advice or treatment.

We recommend discontinuing use and seeking professional advice if any unexpected reaction occurs. To the fullest extent permitted by law, Adora Beauty is not liable for reactions resulting from misuse, allergies, or failure to patch test before use.

9. Intellectual Property

All content on this website including our brand name, logo, product descriptions, images, and design belongs to Adora Beauty and may not be copied, reproduced, or used without our written permission.

10. Privacy

Your trust means everything to us. Any personal information you share with us is collected and used solely to process your orders, improve your experience, and keep you updated on things you'd genuinely like to hear about. We never sell your information, and you're always free to ask us how your data is being used.

11. Changes to These Terms

As Adora Beauty grows, including as we introduce new product categories like haircare, these terms may be updated from time to time to reflect that growth. Any changes will be posted here, and we encourage you to check back occasionally so you're always in the loop.

12. Get in Touch

We believe good skincare starts with good communication. If you have any questions, concerns, or simply want to say hello, our team is always happy to hear from you.

Thank you for choosing Adora Beauty. Here's to gentle routines, calm moments, and skin that feels like yours again.