Refund policy

We want you to feel completely at ease with every purchase you make from us. While skincare is a personal experience and results can vary from one person to the next, we're here to make things right if something isn't as it should be.

Please take a moment to read through our return and refund process below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item is damaged, defective, or incorrect upon arrival
  • You have contacted us within a reasonable time of receiving your order, ideally within 7 days of delivery
  • The product is unopened, unused, and in its original packaging

For hygiene and safety reasons, we are unable to accept returns on skincare products that have been opened or used, unless the item is faulty. We appreciate your understanding, as this helps us maintain the quality and safety of every product for all our customers.

2. How to Start a Return

If you would like to request a return, simply reach out to our team with your order number and a brief description of the issue, along with photos if the item arrived damaged or incorrect. Once we review your request, we will guide you through the next steps, including how and where to send the item back.

Please do not send your return before reaching out to us first, so we can make sure everything is handled smoothly.

3. Return Shipping

If the return is due to our error, such as a damaged or incorrect item, we will cover the cost of return shipping. If the return is for any other approved reason, the cost of shipping the item back to us will be the customer's responsibility, unless stated otherwise.

We recommend using a trackable shipping method for your return, as we cannot be responsible for items lost in transit.

4. Refund Processing Time

Once we receive your returned item, please allow 7 to 14 days for us to inspect the return and process your refund, if applicable. We know waiting isn't always easy, so we do our best to move through this process as quickly and carefully as we can.

You will receive a confirmation email once your refund has been processed. Please note that it may take a few additional days for the refund to reflect in your account, depending on your bank or payment provider.

Refunds will be issued to the original payment method or provided through the original contact number used at checkout.

5. Non-Refundable Items

The following are not eligible for return or refund:

  • Products that have been opened, used, or altered in any way, unless faulty
  • Items returned without prior contact with our team
  • Gift cards or promotional items

6. Exchanges

At this time, we do not offer direct exchanges. If you would like a different product, we recommend requesting a refund for the eligible item and placing a new order separately.

7. Order Cancellations

If you would like to cancel an order, please contact us as soon as possible. If your order has not yet been shipped, we will happily cancel it and issue a full refund. Once an order has been shipped, our standard return process will apply instead.

8. Questions About Your Return

Our team is always here to help. If you have any questions about your return, refund, or the status of your request, please don't hesitate to reach out. We're committed to making this process as smooth and reassuring as possible, every step of the way.

Thank you for your patience and trust as we care for your order from start to finish.